"We protect your data like a CRM protects your contacts — secure, organized, and no spam!"

1. Introduction

At WeLoveCRM ("we," "us," or "our"), we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [welovecrm.net] (the "Site") and interact with our CRM maintenance, administration, and support services.

By using our Site and services, you agree to the terms outlined in this Privacy Policy.

 2. Information We Collect

We collect personal and non-personal data to provide and improve our services.

a. Personal Information

We only collect personal data necessary for delivering CRM support and related services, including:

• Name
• Email address
• Business name and details
• Phone number

We do not collect sensitive data such as financial records, health information, or government-issued identification unless legally required.

b. Non-Personal Information

We collect non-personal data automatically to improve our Site’s performance and user experience:

• Browser type and version
• Device type and operating system
• IP address
• Pages visited and time spent on the Site
• Referral details (e.g., website visited before ours)

 3. Legal Basis for Processing Personal Data (GDPR Compliance)

Under GDPR, we process personal data based on the following legal grounds:

• Contractual Necessity – To fulfil a service contract with you, such as providing CRM support.
• Legitimate Interests – To improve our services, conduct analytics, and enhance security.
• Legal Obligations – To comply with applicable legal and regulatory requirements.
• Consent – When you opt into marketing emails or voluntarily provide information.

You may withdraw your consent at any time by contacting us.

4. How We Use Your Information

We use your personal data for the following purposes:

• Providing CRM consultation, maintenance, and support services
• Processing transactions and managing subscriptions
• Responding to inquiries and offering customer support
• Improving our website, services, and user experience
• Sending newsletters or CRM updates (only if you’ve opted in)
• Ensuring compliance with legal and regulatory obligations

Non-personal data is used for analytics, research, and improving the functionality of our Site.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it under the following circumstances:

• Service Providers – We work with trusted third parties (e.g., payment processors, hosting providers) to support our services.
• Legal Compliance – If required by law, such as responding to legal requests or fraud prevention.
• Business Transfers – In case of a merger, sale, or acquisition, personal data may be transferred as part of business assets.

All third-party providers must comply with GDPR and maintain strict confidentiality standards.

6. International Data Transfers

We may process and store your information outside of your home country. If you are in the European Economic Area (EEA), we ensure that adequate safeguards (such as EU Standard Contractual Clauses) are in place for international data transfers.

 7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These help us:

• Improve navigation and user experience
• Analyze traffic and optimize content
• Provide relevant marketing (if applicable)

You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain website features.

 8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure encryption and data storage
Access restrictions to personal information
Regular security audits and monitoring

However, no online system is 100% secure, and we encourage users to take precautions when sharing personal data online.

 9. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Correct any inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten") – Request deletion of your data, subject to legal requirements.
• Right to Restrict Processing – Limit how we use your data under certain circumstances.
• Right to Data Portability – Receive a copy of your data in a structured format.
• Right to Object – Object to data processing based on legitimate interests.
• Right to Withdraw Consent – If you have given consent for marketing communications, you can withdraw it at any time.

To exercise these rights, contact us at hello@welovecrm.net.

If you are an EEA resident and believe your rights are being violated, you may file a complaint with your local data protection authority.

 10. Third-Party Links

Our Site may contain links to third-party websites (e.g., CRM software providers, industry resources). We are not responsible for their privacy practices and encourage you to review their policies before sharing personal data.

 11. Retention of Personal Data

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Customer data: Retained for the duration of your service contract + up to 3 years after termination for legal compliance.
• Marketing data: Retained until you opt out.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Your continued use of our Site and services after updates constitutes acceptance of the new Privacy Policy.

 13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.

If you have concerns about our GDPR compliance, you may also contact your local data protection authority.